At Skymacx, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us — whether through our website, social media channels, mobile applications, email communications, WhatsApp/business messaging, in-person services, or any other platforms we operate (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

a. Information you provide directly

• Name, username, or business name
• Email address
• Phone number (including WhatsApp)
• Physical address (e.g. delivery or service location)
• Payment information (handled securely by third-party processors — we do not store full card details)
• Messages, inquiries, feedback, or content you send us
• Any other information you voluntarily share

b. Automatically collected information

• Device information (IP address, browser type, operating system, device ID)
• Usage data (pages visited, time spent, links clicked, referring site)
• Location data (general area via IP or precise location only with your consent)
• Cookies and similar technologies (for analytics, functionality, and advertising)

c. Information from third parties

• Data from social media platforms when you interact with our pages/accounts
• Analytics providers (e.g. Google Analytics)
• Payment gateways or delivery partners (order confirmation only)

We do not knowingly collect sensitive personal data (e.g. health, religion, ethnicity, biometric data) unless you explicitly provide it in the context of our services.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process orders, bookings, payments, and deliveries
• Communicate with you (respond to inquiries, send updates, promotions, newsletters — only with consent where required)
• Personalize your experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations in Nigeria and other applicable jurisdictions
• Conduct analytics and research to understand how our Services are used

3. How We Share Your Information

We do not sell your personal information. We may share it only in these limited cases:

• Service providers — with trusted partners who help us operate (hosting, email delivery, analytics, payment processing, logistics). They are contractually required to protect your data and use it only for the services they provide us.
• Legal requirements — if required by law, court order, regulatory authority (e.g. NDPR, NITDA, law enforcement in Nigeria).
• Business transfers — in the event of merger, acquisition, or sale of assets (your data may be transferred as part of the transaction).
• With your consent — for any other purpose you explicitly approve.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to enhance functionality and analyze usage. You can manage preferences via your browser settings.

5. Your Rights and Choices

Depending on applicable law (including Nigeria Data Protection Regulation – NDPR), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention obligations)
• Object to or restrict processing
• Withdraw consent (where processing is consent-based)
• Data portability (in certain cases)

To exercise these rights, contact us at bskymacx@gmail.com or whatsapp: +2347089004103. We will respond within the time required by law (usually 30 days).

You can also:

• Opt out of marketing emails (unsubscribe link in every email)
• Disable cookies via browser settings

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After that period, we securely delete or anonymize it.

8. International Transfers

As a brand based in Nigeria, your data is primarily processed within Nigeria. If we transfer data outside Nigeria (e.g. to cloud providers), we ensure appropriate safeguards are in place in line with NDPR requirements.

9. Children’s Privacy

Our Services are not directed to individuals under 16 years old. We do not knowingly collect data from children under 16. If we learn we have collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted here with a revised “Last updated” date. Significant changes will be communicated via email or notice on our main platforms.

Thank you for trusting Skymacx. We’re committed to handling your information responsibly.